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(0845) 3550305 - Complaint Log

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7 complaints - Special Services


  • 22-6-2015 3:42:05PM

    I am getting at least 2 automated calls a day asking for someone who does not live here. I have taken the time and trouble of going through the automated process to inform the co-op this person does not live here but still the calls persist.


  • Hugh - 21-5-2012 5:31:19PM

    Yes, I'm a customer of the Coop. I had a late payment which I straightened out immediately. I've complained to them but I'm still getting 4/5 calls per day with hangups. This is harassment and would be very worrying for someone that couldn't cope with it.


  • Ray Cassie - 4-2-2012 4:59:17PM

    2 nuisance calls with no voice in one day


  • G - 23-7-2009 1:44:29PM

    Yep, it's the Co-op bank. The automated system asks for your telephone number and further details. This flies in the face of all advice regarding giving information about yourself over the telephone to a non confirmed source. Why don't they simply ask customers to call them back on their regular number when there is a problem? I got the call when my credit card payment was overdue. They had a fault with their statement department - they admitted they hadn't sent bills to a number of their customers, subsequently we were getting charged overdue fees. It was all sorted out very quickly to my satisfaction except the automated calls continued...... I like the Co-op's ethical policies, unfortunately, this is an unethical exception!


  • Ket - 23-7-2009 8:30:25AM

    its the co-op bank credit card dept.


  • Anne Quesney - 16-7-2009 10:33:40AM

    I am currently abroad and have received several of their calls ....


  • Sharon Wilkinson - 3-7-2009 5:26:35PM

    This computer is phoning us six, seven, eight times a day. This is harrassment, and it should be illegal.


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