2 complaints - Special Services
On hold for over 20 minutes on at least 3 - 4 occassions. I had to ring them as they are handling my car insurance claim. Are these guys making any money from me holding on for so long? The last time I 'returned their call' I go through to an perative who told me there was nothing further on the system to discuss - so the whole thing was a waste of time and money.
Waited on hold three times for longer than 20 minutes and still didn't get through, appauling service!!